How do I use my loyalty account?

Your loyalty account can be accessed on any customer facing screen at Free Play or Tokyo Station. You can also click here to access the web management platform.

How does my unlimited play membership work?

Your membership automatically renews by credit card each month (on the day that you signed up). You can manage (upgrade your membership or cancel your recurring unlimited membership) utilizing the link emailed to you when you first joined. In case of emergency, message your issue over to our membership expert jessica@freeplayinc.com for support!

Ok, so where’s the real fine print or what are the rules?

While generosity is a virtue, there are some limits to sharing in #clubfreeplay. To collect any reward, the rewards member must be present. Improper sharing of login details could result in the membership account being suspended or removed entirely. Free Play staff are also not permitted to earn rewards points.

Further, as we do not know what the future holds, all offers, points, and/or rewards are subject to change or be removed. While we are endeavoring to build the greatest rewards program of all-time that will last into infinity, eventually the sun will consume all of its available hydrogen (and other stuff could come up along the way). Free Play Incorporated makes no promises or representations about how long this program will exist, the rewards points have no cash value, and Free Play is the sole decision maker related to the program’s future.

Even further, all unlimited play memberships have some minor limitations. Your daily admission is only available when Free Play is open to the public. That means, unless noted otherwise, all ticketed events (such as our famous Halloween Parties or NYE) are not covered by the unlimited play pass and memberships are not valid when the arcade is otherwise closed to the public. Further, sharing of membership passes is prohibited and will result in a termination of the membership. A Free Play membership is a revocable license and may be confiscated with no refund of purchase price. Violation of Free Play rules, policies, and procedures may also result in expulsion and cancellation of the membership. The membership is non-transferable and cannot be sold, loaned, or given away to be used by a third party.

Membership benefits beyond admission are subject to change with or without notice. In general, Free Play will attempt to provide ample value to all club membership holders. All terms, conditions and benefits including, but not limited to, admission privileges, rewards, points, blackout dates, prices, pass type availability, benefits and discounts are subject to restrictions, availability, and change or cancellation without notice at any time. Refunds are not available for membership payments in any circumstances. This does not affect your statutory rights as a consumer. Members and guests assume the inherent risks associated with the operation of all games and attractions and should read and obey all safety signage, instructions and rules. Free Play assumes no responsibility for accident or loss to any person in connection with the condition or use of the arcades or their entrance into or departure from the arcades.